Essex & Suffolk Water is working on developing an AI solution

People in the South East of England might soon be turning to artificial intelligence (AI) for the latest information from their water company.

Essex & Suffolk Water is working on developing an AI solution that would allow its customers to simply ask Amazon’s Alexa for information on their bills and meter readings, details of any supply issues in their area, and to even report an issue with their water or sewerage services.

Essex & Suffolk Water is part of the Northumbrian Water Group, which started development of the “skill” – Alexa’s version of an app – following its first Innovation Festival in July 2017.

In a design sprint led by Northumbrian Water and CGI Group, ideas were generated in an effort to help companies understand and deliver services in a way that fits with how people will want to live and work in the future.

The development process has been led by a small team including 19-year-old Mark Ireland, from South Shields, who is working towards a Degree Apprenticeship in Digital and Technology Solutions with Northumbrian Water and the University of Sunderland.

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